Are you tired of losing millions of dollars each year due to improper patient coding? Do you realize that this is a cost to your healthcare company?
Kapios Health, a Toledo-based healthcare technology company, prides itself on developing solutions created by medical experts with the goal to provide exemplary patient care supported by sophisticated industry-inspired, field-tested mobile technology solutions.
One of the latest solutions Kapios developed, IO/Surg, was invented by Maria Johar, systems advisor.
The IO/Surg Solution is a standalone web-based application aimed at ensuring the appropriate billing code and patient status is correctly communicated to minimize costly errors in pre-op patient scheduling.
This solution is being used system wide within ProMedica and saved the organization $300,000 within the first two weeks. Johar states they are in talks with other big league healthcare companies as well to implement IO/Surg into their EMR systems.
Maria Johar first came up with the idea while she was “working in the largest repair shop” overseeing the appeals department. She explained that large amounts of money were being lost because surgeries were being performed under the wrong status: inpatient or outpatient. She states that recognizing the problem was one step, but finding a way to prevent the problem was necessary.
The initial fix resulted in stacks of binders filled with codes being liberally sprinkled around the ProMedica campuses. The issue here was that the people in need of this information did not have access.
She explained that the personnel doing the actual scheduling, office staff and surgery schedulers at the hospitals, were the ones who could actually make a difference. It is not required to have a medical background to work these positions, so the challenge was to design an app that was general enough for physicians, and those without medical training, to use alike.
Kapios Health handles all application support following the purchase of IO/Surg. Since the list of CMS/CPT codes differs by insurance company, Kapios Health customizes these lists in accordance to the insurance providers the healthcare organization accepts. Kapios Health support team also updates these codes each year on January 1 when the list is revised.
Maria Johar does not plan on stopping there. She has big plans for IO/Surg that are currently in development. “The goal is to turn IO/Surg into a one-stop-shop for physicians.” It will list their daily, weekly, monthly, and total surgeries and break them down by the hospital they were/are performed at. It will list who scheduled the surgery, how may have been approved, pending, and requested along with the patients’ names. It will also allow a physician to request a surgery, tagging the patient with a numerical ID that will act as a UPS tracking number in order to follow the patient through the system.
Kapios Health is 100% committed to creating tools and solutions that improve the way patients are cared for. Maria Johar’s solution emulates this; it has relieved the stress and anxiety physicians experience associated coding issues, which allows physicians to better focus on the patients and provide exemplary care.
Written by Andrea Sauppe
This day in age, we turn to technology for all of our answers. We search for the possible causes and treatments for a tickle in our throat or a bump on our arm. We use our mobile devices and apps as maintenance tools for diabetes, logging fitness and nutrition, etc.
This ever-growing industry of health related applications on mobile devices (referred to as mHealth) is predicted to grow annually at a rate of 33.5% between 2015 and 2020 according to an Allied Market Research report. As our population turns to quick-access information through the use of apps, there is a big push and desire for physicians to utilize these as well, especially at the point-of-care. Health care apps are quick, convenient, and easily transported, unlike the five pound Physicians’ Desk Reference. Moral of the story: if you’re not using mobile health apps in your practice, you should be.
As of 2016, 72% of physicians already use their smartphones and tablets to access drug information, 63% access medical research, and 44% communicate with nurses and other staff from smartphones. In addition, 90% of respondents to a 2015 HIMSS Mobile Technology Survey state they are utilizing mobile devices within their organizations to engage patients in their healthcare and believe mHealth apps can improve patients’ health.
mHealth apps are no longer just for patients, but are efficient and effective tools for the providers in the healthcare industry. Winona Cruzan at Medical Web Experts stated that “a mobile healthcare app may just be your hospital’s best decision of 2017.”
These solutions save time and money, which allow physicians to focus on what really matters, the patients. The apps also help to alleviate the struggles of healthcare providers and supply technologically advanced solutions for every day, costly pain points in the healthcare industry. In addition to convenience, mHealth apps can be tools for information and time management, health record maintenance and access, reference and information gathering, patient management and monitoring, clinical decision-making, and medical education and training.
Written by: Andrea Sauppe
By Bonnie Rashleigh
Technical Supervisor of the Biochemical Pathology Department
Laboratory Assured Compliance Solution has been life changing, I would not go back to the manual paperwork, never…
WAY before Laboratory Assured Compliance Solution (LACS), everything was paper. Each station had anywhere from one to four clipboards, each with a paper checklist on it. The checklist was either for instrument maintenance or what we called “clean and shine” – our daily duty reminders.
Reviewing the forms was only half of the battle. In a busy place like this, it is hard to remember what you did yesterday- let alone weeks ago. If something did not get checked off, I would have to pull out the staff schedule, find out who was working that station, on that day, and go back and ask after the fact, “Hey why was this missed? Did you forget to do it? Was something broken?”
After all these forms were reviewed and signed, they would be saved in large notebooks or go to a warehouse for storage. We would spend money to store all this paperwork in the warehouse, because due to lab requirements, these documents have to be accessible for a certain number of years. Then when your lab was reviewed and an inspector wanted to see something, we would send someone over to the warehouse, search for the box, bring the box back to the lab, search for the checklist, and then bring the paper form to the inspector for review. Talk about manual madness overload.
So how does Laboratory Assured Compliance Solution Work?
It is an electronic record keeping solution that has the added feature of notifications if something does not get done. It also has features where you can track inventory and fulfill all of our requirements for ISO 15189 compliance.
Oh no, I am not a technical person, I cannot adopt this into my lab.
Yes you can. Before using this solution in the lab, I didn’t even own a smart phone. Now, I come into work every morning, open up my administrator portal, and the calendar shows me 100% compliance throughout the week. Any non-conformity is easily identifiable.
Timely compliance is my single greatest take away from using LACS. There is little chance that any kind of activity or maintenance, or form to be missed because the alerts are there to keep everyone on task. It simply does not allow for anything to slip through the cracks.
& The coolest part? The fact that we can combine all of our ISO records with our regular lab records makes it really sweet. It started out as just a laboratory maintenance solution, and has evolved into keeping our ISO inventory logs, temperature reports, and Kapios Health is developing an add-on for laboratory competency. There is so much potential for evolution, the possibilities are truly infinite.
Laboratory Assured Compliance Solution sound like a perfect fit for your laboratory? Contact us for more information!
By Skand Mittal
Senior Product Marketing Manager
I’m looking forward to joining the more than 40,000 health business decision makers, executives, IT professionals and clinicians from around the world at the HIMMS 2017 conference in Orlando, Fla. this week.
This community of health care providers understand how integral a secure and productive IT infrastructure is to the delivery of quality healthcare to individuals and populations. We know the faster practitioners can access data safely and securely, the faster patients can receive care and get critical test results back.
This week, I’m pleased to share how some of the country’s top health care organizations – ProMedica Laboratories and Adventist Health Systems – are deploying Windows 10 to empower its healthcare professionals to continue delivering quality and timely healthcare. It’s been exciting to see our customers upgrade to Windows 10 at an incredible pace, with a 3X increase in Windows 10 enterprise deployments over the last few months.
We also know that protecting and securing patient data is just as important as delivering quality and timely healthcare for our healthcare providers like ProMedica Laboratories and Adventist Health Systems who are deploying Windows 10. Healthcare is one of the most regulated environments given the sensitive patient data that must be secured and protected. Despite significant protections over the last few years, health providers and payers in the industry are being subjected to an increasing number of cyber-attacks. Healthcare providers need to consider end-to-end security of their IT infrastructure more than ever.
With Windows 10 being the most secure version of Windows ever, we continue to hear from our healthcare customers who want to know how Windows 10 meets the technical and administrative safeguards required by the Health Insurance Portability and Accountability Act (HIPAA) which provides data privacy and security provisions for individual personal health information. While a number of the HIPAA requirements are not relevant to an operating system such as organizational documentation retention policies, a significant number remain important. I am excited to share that we commissioned HIPAA One, an organization recognized as leading HIPAA experts to review Windows 10 and its new security features as it relates to HIPAA safeguards and provide recommendations on the best configurations to assist with compliance requirements. You can learn more via the white paper hosted by HIPAA Onewhich can help healthcare IT professionals understand HIPAA and how they can configure Windows 10 to help keep their IT systems running on Windows 10 secure and compliant.
Here’s a look at how Windows 10 is helping to drive digital innovation in the healthcare industry.
ProMedica Laboratories is a highly automated complex operation and one of only 43 ISO certified labs in the United States. Each day, they process and analyze thousands of biological samples, requiring the testing instruments to be kept operational and calibrated to meet regulatory requirements. Ensuring these tasks were completed and documented was an arduous process and it used to be done the old fashion way: with lots of paperwork.
In U.S. hospitals alone, over a billion patient blood tests are processed annually.* These tests range from simply determining a patient’s blood type to more critical testing for diabetes or cancer. At ProMedica, they know the success of a patient’s treatment plan depends on the accuracy and timeliness of these tests.
ProMedica Laboratories needed a better way to perform routine quality inspections and equipment maintenance. In addition, a systematic process was needed to detect any errors that may have occurred along the way. To do this, ProMedica Laboratories partnered with software company Kaonsoft, member of the Microsoft Partner Network, to build the Laboratory Assured Compliance Solution (LACS) on the Universal Windows Platform (UWP). The Kaonsoft team has decades of digital transformation and mobility expertise which it brought forward on the ProMedica project.
LACS replaced all paper logs with Windows 10 tablets, which provided security, manageability and an extra layer of data protection. The solution tracks all scheduled instrument activity and notifies them with a chain of alerts until a required task is completed. ProMedica Laboratories now has a centralized database hosted on Microsoft Azure, the trusted and reliable cloud to record and review equipment status, access records and run audit reports, all in real-time – resulting in a 100% compliance rate for log accuracy and task completion since implementing it in January 2016.
A ProMedica Laboratories employee uses the Assured Compliance Solution (ACS) on the Universal Windows Platform (UWP) via her Windows 10 device.
Lori Johnston, CIO, ProMedica says, “Transforming from a paper based system to a digital process means we can more precisely deliver the most important information: the results. And for individuals and families under the stress of a potential medical situation, nothing is more imperative than timely and accurate results. Creating ACS on Windows 10 and the Microsoft Cloud helps ProMedica Labs work faster and smarter. Better information, better treatment, better healthcare.”
With the LACS UWP app, ProMedica Laboratories can now decrease the time patients spend in the hospital due to an increase in laboratory efficiency. ProMedica Laboratories is also seeing an increase in productivity for technicians, supervisors, management and executives as they’re saving an average of 13 hours each month, 156 hours per year, in managing, troubleshooting and filing maintenance logs. As a result, the productivity of technicians, supervisors, management and executives has risen.
“I am thrilled to see technology and healthcare working in tandem to enable advancements in the healthcare and hospital management fields,” said Daniel J. Lee, Kaonsoft chief technology officer, co-founder and CEO. The success of the collaboration prompted ProMedica to partner with Kaonsoft to form Kapios Health, a joint venture company focused on developing mobile technology to spearhead innovations in healthcare. Kapios Health enables healthcare practitioners to provide exemplary patient care supported by sophisticated industry-inspired, field-tested mobile technology solutions. LACS is available through Kapios Health who will be exhibiting at HIMSS17 in Orlando, FL at booth 8068.